WorkStar offers excellent training programs to its clients. Each program is customized to meet the specific needs of the client following a thorough needs analysis. The following programs are representative of the training that WorkStar can offer. Contact us for more information or to request a training needs analysis.

People Smarts
Developed by Dr. Tony Alessandra, the People Smarts training program is designed to train participants to identify their colleagues' behavioral patterns so they can work in harmony. Learn how to express personal and professional needs clearly and recognize the needs of others, how to adapt to others' styles and how to better understand your co-workers, bosses and subordinates.

Masterful Coaching
This training module, in a half-day or full-day format, will help the participants become "masterful coaches." They will learn and practice the skills of gaining commitment, releasing creativity, and helping people learn, grow and perform to their maximum ability.

Integrating Work and Life
So exhausted that you can barely lift the remote control on Friday night? Tired of only being able to give the last of your energy to your family? The Integrating Work and Life workshop is designed to improve life work balance and thus enhance workplace satisfaction, improve productivity, and reduce absenteeism and turnover.

The Human Diversity Workshop
A "how-to" workshop presented in one-day and two-day formats for developing skills for working with individuals from diverse backgrounds. Participants will learn how to prevent bias and discrimination and tap into the human potential of their diverse workplace.

Surviving Workplace Change
For individuals to be successful in today's changing environment, they must come to understand their own reactions to change and develop practical techniques to constructively deal with the personal aspects of change. With the ever increasing pace of change, this workshop is appropriate for employees at all levels.

Transforming Workplace Conflict
Learn to manage conflict by identifying conflicting personality styles in this dynamic one-day workshop. Discover the sources of conflict: differing perceptions of facts, methods, goals or values. And find out how to manage the conflict through strategies such as avoiding, smoothing, bargaining, forcing and problem solving.

Measuring Performance Results
How do organizations know that they are accomplishing their most important objectives? This training session, which can be tailored to last from one to three days, gives strategic information to those who measure the performance of an organization.

Strategic Planning
Many organizations are proceeding through significant changes in their internal and external environments. Strategic plans are designed to capture information about these changes and to create a method for adapting the organization to the "brave new world." This training, which can last one, two, or three days, gives people the tools to develop a responsive mission statement, to identify and quantify strategic directions and to create a plan of action that will help the organization achieve its mission.

Sexual Harassment
There is no more pervasive and expensive problem in the workplace today than sexual harassment. And with the changing demographics of the workplace, with more gender and cultural diversity every year in our workforce, understanding the issue of sexual harassment is becoming much more important. This seminar, which can be done in a one day or two day format, focuses on the standards for respect in the workplace, recent Supreme Court decisions, and on how to avoid making the mistakes which lead to sexual harassment claims. Sessions can also be tailored to various subcomponents of the workforce--office employees, field employees, law enforcement, etc.

Monkey Management
Do your supervisors ever feel overwhelmed with tasks and assignments? The demands on supervisors' time and attention come from their boss, themselves and their employees. One of our more popular topics, "Monkey Management," a term coined by William Oncken in a Harvard Business Review article, offers strategies for minimizing the impact of subordinate-imposed tasks on managers and for improving the subordinates' abilities and skills in managing tasks. Our Monkey Management Page offers links to resources for becoming a great monkey manager!

Right-On Customer Service
As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or testy.

Time and Life Management
The key to creating balance in life is taking an active approach to managing the competing demands of life: work, family, finances, and so on. This one-day seminar offers the keys to success in managing life, rather than being managed by it. The training emphasizes many of the principles of The 7 Habits of Highly Effective People, and makes them real and useful to participants. By focusing on things that matter most, employees can become more efficient and effective in their work--and in their lives.

The Supervisor's Academy
In any organization, effective supervisors are one of the major keys to the organization's achievement of goals. But generally, business invests relatively little in training new supervisors or keeping the skills of all supervisors sharp. The Supervisor's Academy is an eight-session "university" for supervisors. Classes can be taught in one-half day or one-day increments and topics include quality, problem solving, decision making, team building, coaching, motivation and leadership, communication, and human resource issues.

Stress for Success
Stress has been identified by repeated studies and polls as the major reason for productivity losses in American business and industry. Eliminating stress is not the answer, however, because "good stress" is the lifeblood of effectiveness. The key to managing stress is to find ways to capitalize on "good stress" and to cope with negative stressors. This one-day or half-day workshop focuses on understanding things that stress us and developing the needed skills to manage stress to our advantage.

Dynamic Presentation Skills
Now, more than ever, professionals are expected to be capable presenters. Yet statistics still show that a large percentage of the population consider death to be preferable to having to speak in public. This two-day seminar focuses on training people to be capable presenters. The first day focuses on preparing presentations and on engaging the audience. The second day's efforts are directed at using audio-visual resources to enhance a presentation. The class demonstrates appropriate use of Power Point software, preparation of handouts and the use and preparation of overhead transparancies.

WorkStar is affiliated with the American Society for Training and Development.